Hope my review saves someone else’s hard earned cash.The Adina Hotel Vienna Belvedere is the very first Adina Hotel in Vienna, Austria. If you are planning to stay here even now just keep all your money/cards and passport with you at all times.Even their manager said that there might be a gang who is doing this in the hotel so o guess more people got robbed.Safety is one of the main thing that you look for when you stay in a new city especially at your hotel. It’s been almost 7 weeks and the hotel has not given us our money back and we have been emailing them for a few weeks now The worst experience ever we had at any hotel. We had to go though all this trouble while on vacation and it was only the start of our trip.We had 900 euros in total that were taken. Our stay was going well until the day we checked out.When we pulled our pouch from the safety deposit box,all our money was gone ,our passports were there with our IDs but we had 3 envelopes with different Currencies and they were all missing.Keep in mind we changed the code on the safety deposit box.We called the front desk they asked us to come downstairs,spoke to the manager and he said that we need to file a police report and they will give our money as the safety deposit box are covered through insurance.We went to the police station and filed a report and the cop told us that it happened to another guest at the hotel the same night. We stayed here in August for 2 nights and had 2 rooms booked.The hotel is very clean and the rooms were very spacious.Location was great as well. It was our last night and we were to check out the next day.…įirst off my review is not to bring the hotel down,its only to warn others people who might be staying here or planning to.we are a family of five Me,Husband and 3 kids. We were so scared and had to lock the windows and double locked the doors. They can do anything else and the hotel has no responsibility. And I have to say breaking in during you are not around is just lucky. Just be super alert as they have no CCTV at the corridors and they cannot trace any evidence at all. Especially if the hotel said they had no idea how it happened. This is absurd and I don’t think anyone should consider this hotel despite they have renovated it recently. It was terrifying and we heard even some of the safes in rooms had been opened. On the last night of our stay (July 23) almost 10 of the rooms in tower 5 had been searched and opened all luggages after our day of visit. We have a big group and most of the kids were staying at Tower 5. My teenage son was staying with his group in tower 5, while my husband and I were staying in tower 2. We were there in late July for two nights and we had the worst experience on Secuirty issue. Kind regards Barbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team Of course we will do everything we can to ensure that you can enjoy your stay to the fullest. Nevertheless, we would be very happy if we would welcome you again as our guest one day. At the same time, we would like to formally apologize to you and hope that you will accept our apology. Please be assured that we will follow up and discuss your feedback with the relevant departments and do our utmost to improve our offerings in the future. We are very sorry that your stay was not fulfilling your satisfaction and we assure you that this does not correspond our usual high quality standard. Your opinion is very important to us, because we would like to improve in every respect in order to be able to offer our valued guests an even better feeling of well-being during their stay. Hotels near University of Applied Sciences Technikum Wienĭear Guest, The feedback from our guests is the motivation to always do our best and to ensure that you feel at home with us.Hotels near Imperial Carriage Museum Vienna.Hotels near Schloss Schonbrunn Fotostudio Culties.Hotels near Otto Wagner Hofpavillon Hietzing.Hotels near Tiergarten Schoenbrunn - Zoo Vienna.Austria Trend Parkhotel Schönbrunn Rooms.Austria Trend Parkhotel Schönbrunn Features.Hotels near Austria Trend Parkhotel Schönbrunn.
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